I was surprised that the custom hat I ordered just randomly showed up on my doorstep after almost two months. I wish there was more communication during the whole process. I was very excited until I opened the box and saw how terrible the embroidery looked. It looks like during the embroidery process something happened and caused a misalignment. The eyes and nose are way off making one of the pets look deformed.
I have sent multiple emails and about a week has passed with no response at all. This was supposed to be a Christmas present and very upsetting that I can not give it as a gift.
I absolutely do not like giving negative reviews but have no choice.
I ordered my hats in September, waited three months for them to arrive, only for there to be two different images of my dog on the hat instead of just one like I'd ordered. I email and ask for a replacement, since this is clearly a quality control error, and they pledge to "make it right." Over the following week, I received no responses to my emails asking about when these replacement hats will ship, as I'd intended to give the originals as Christmas presents. I finally heard back this morning only to be told that there are delays in the process of making my replacement hats, and now I'll have to wait 3 more months for new hats to arrive.
I wouldn't wish my experience with this company on my worst enemy. There are sellers that do this same thing for a comparable price on Etsy, and I'm sure they're easier to deal with than the people who run this scheme of a company. Take your business elsewhere. I wish I had.
After two months of waiting for my order, the hat arrived. Sadly, the hat itself is terribly cheap quality and the embroidery was poorly done. There are snags and loops in the finished product that make this unusable. Save yourself the time and heartache and just buy via Etsy.
HORRIBLE! It's been over a month and I emailed twice asking where my order was...
I was told it wouldn't take more than a month and no one is answering my emails
If I don't hear back, I'll be reporting this to my credit card company
I ordered a hat back in NOVEMBER and still have not received a shipping confirmation. I emailed back and forth with the company in December saying my order was going to be shipped out in the next 7 business days. Now NO RESPONSE to any of my emails regarding the order. I just want a refund at this point. DO NOT ORDER form here. I never post reviews but this is just terrible. Maybe posting this will get some attention to my several emails.
Do NOT buy from this company. Have not received an order from November! And nobody has the decency to respond to a DM. Their Instagram account says responds immediately but the response is “can’t chat right now” and you can’t message their website because they are always not available. Scammers. Got schemed out of $70 and a Christmas gift that never showed up. This company should really be embarrassed at their behavior.
I ordered my hat in early Nov 2022. I received that hat on February 17th. There was zero notification that the item was ever shipped. Additionally, no time frame could ever be given to me. This was intended as a Christmas gift, delays are understandable but the lack of communication and extreme delay is unacceptable and I’ll never be ordering from here again.
Ordered in early November, with a 4-6 week approximate delivery date. Received email correspondence in December stating that my hat wouldn't arrive in time for Christmas. That's the last I've heard from them, it's now the end of January. I've sent multiple follow up emails that have received no response, at this point I would like a refund and a cancel of the order, but they won't respond to that either. It's an absolute scam, do not give them your money, they will take it without giving anything back. DO NOT ORDER FROM THIS COMPANY.
To start, I ordered my hats early October and after multiple canned emails of passing the buck (ex. "Still in our design process", "In our embroidery process 5-7 more days", "We are perfecting your hat, it'll be more time" etc.) I finally received my hats after two full months with no prior explanation about that being the timeframe I'd be receiving my hat. They originally quoted much shorter. Never the less, we were finally excited to receive them, especially after the cost and the long wait. The quality is terrible. Thread ends are coming out of where my dog's eyes are supposed to be and there are marks on both brims that wont come off. There was no part of the process where they asked for my "okay" of the design and there seems to be no quality checks either. I reached out after receiving the hats, hoping they would at least redesign and send quality hats, but have been left with crickets. There was one initial email asking "hey let us know what we did wrong!" and once I did, I have heard nothing back. Despite emailing in an attempt to check in. I could excuse the bad quality of hats if the customer service wasn't worse than the hats themselves.
Don't waste your money and time. It's worth a lot more than these hats.
Had really high hopes of loving the product so I can share with the dog community but I will not be a returning customer. Ordered hat on 9/24 and did it get it till Dec 3. Emailed 3x with no response. When the hat finally arrived the stitching had imperfections, the hat itself has some white discoloration that I can’t remove and husband complains the hat is itchy. I won’t bother emailing Pablo since he never replied to my emails anyway. At least the hat finally arrived.
Hat turned out great! Super high quality and the image looks just like my little guy! Cannot recommend highly enough!!
It’s absolutely worth the wait ! I submitted two puppies for my hat and they got every single detail. It’s absolutely perfect!
I placed my order on December 4th of 2022 to give as a Christmas present. I received one week later saying that there was a delay due to a "high-record volume of orders" and they were not able to guarantee delivery by Christmas. However, they assured me that my order would be sent out as soon as possible. Thinking this meant something like early January, I acknowledged the email and said I looked forward to receiving my hat soon.
Fast-forward to now: April 20th, 2023. Over five months later... I finally received my hat after months of unanswered emails, follow-ups, and questions about my order. Every communication I sent was met with dead silence and went completely unanswered. Then I got an email in March apologizing for the delay in my order with a digital attachment of the custom graphic design of my friend's dog to make it up to me (the only reason why this review has 2 stars instead of 1).
Had I received my order in good condition then, I would have probably been more accepting of things. I mean, FIVE MONTHS, nearly half a year, after placing my order is still pretty unacceptable; but we live in a crazy post-COVID world and it sounded like this was an unprecedented situation. Not responding to my emails was pretty inexcusable because I was very anxious about the silence and paid a lot of money for this hat only for it to seemingly disappear into the void! But the digital graphic was a nice gesture, so I tried to understand even that failure to simply tell me what the situation was.
However....... I finally received my hat after nearly six months of waiting... opened it...
And it's scuffed right out of the box.
I'd be a little embarrassed to give it to my friend in this condition, let alone that it's a Christmas present six months too late... For the high price, the wait time, and the inconsistent customer service, the end result is NOT worth it, and I'm extremely bummed out that my (very long) patience was met with something that seems of subpar quality. The stitchwork is decent, and I do really like the design of the art. But giving my friend a hat that looks like it's pre-owned is not what I was expecting after all this time and the money I spent. :( I' sincerely hope this is an exception for this company, not the rule, but judging by the recent unhappy reviews similar to my own experience, I hope they figure things out soon. Until then, I can't recommend using them.
I was skeptical at first having seen a few reviews about other customers not receiving what they ordered. And while it took some time to get the product in, I understand it takes time to absolutely nail the picture of my dog. I was so surprised at the detail that was put into the stitched photo of Anthony (our dog) on the hat. I almost wish my order was screwed up so that I got two hats instead of one!
I reached out twice with an issue and no one has responded. However, I have received many emails to rate the product everyday…
Heyo—sorry our review request went out a little earlier than it should have. Too eager to hear from you! Anywho, when I looked your order up and it's reported as having been delivered on July 23. Obviously you wouldn't be giving us a 1 if you indeed received your hat, so let's see about getting that fixed for you. Can you reach us back with an alternative delivery address that is for sure secure? Don't want a porch pirate coming up on that booty!
I received my pink hat with pictures of my 2 girls on it (my pups) and I have gotten countless compliments on it, especially when I am walking them. Perfect likeness, good quality.
I ordered this hat in December and it arrived in may. I’m so unhappy with this timeframe and was not given a refund or an opportunity to cancel the order
The hat turned out very cute and had a very similar likeness to the photo submitted. However, the order took over 6 months to be fulfilled, which is very disappointing. I ordered at the beginning of November hoping to receive the order by Christmas, but it didn’t arrive until May. I recommend the product based on quality alone, but you might forget even having ordered it by the time it arrives.
Ordered in November as gift. Have never received items. Contacted company multiple times with no results. Worst customer experience I’ve ever had. Not sure why you are asking for a review
I ordered the hat in November and it didn't arrive until April. The hat itself is cute, but every time I asked about my hat's production I either got no response or a bot reply. The end result was not worth the price or the frustration of dealing with a company that doesn't care about its customers.
No communication, no updates, will not respond back to emails or inquiries on their website. It took 4 months from when the order was placed to actually receive the hat. And honestly the material of the hat is subpar and the embroidery is lacking, one of the cheaper quality hats I’ve come upon at that price point. Big glops of glue and threads hanging out of the inside of the cap. Save your money and your sanity, do not buy from these people. I wish I could give them 0 stars but they won’t let you.
This hat took over 6 months to arrive, was cheaply made, and 0 responses for customer service.
The hat I ordered arrived and it did not match what I ordered. I included pictures of three dogs on the hat and specifically asked for my husbands favorite dog to be in the middle, a request that was ignored. I received a proof early on and alerted the company to put the dog in the middle, which was also ignored. I have reached out to resolve the issue but have heard nothing. I ordered for Christmas and received the product in March and I can forgive that, but I now have a hat that is exactly what I did not order, and it is not clear what the company will do, if anything.
Love the hat, looks very realistic and has amazing detail. However, took 3 months to arrive. Would be okay with that time normally but since it was so much longer than advertised I tried to reach out many times for an update and was never contacted back
We ordered 2 hats with our 2 dogs faces on them. We ordered in December and the my arrived in March! It took 3 months, and no communication from their end. I only got an email back when I filed a claim with my credit card because I was so sure I got scammed.
We did get an email after that and a few weeks later we got the hats and one of the dogs (Bernese’s mountain dog) looks great and the Golden Retriever looks like a monster. At this extremely high price for a hat, I expected a very different experience. 0/10. I Woolley not recommend using this service